Support

For players and parents.

Common questions

My progress is missing on a new device

Progress follows the account it was signed in with. On the new device, open Settings → Account and sign in with the same Apple or Google account that was used before. Progress that was only ever saved on the old device — that is, without ever signing in — is stored on that device alone.

The game says it needs a connection

The game itself does not need a connection to play. A connection is needed to save progress to an account, to open the social hub, and occasionally at start-up when the app needs to confirm which save is the right one.

Adding a friend does not work

Friends are added by their friend code, which each player can find in their own profile in the social hub. Both players need to be signed in to an account — friend codes do not work for a player who has not signed in.

Turning off sound or music

Both are in Settings, and they are separate. Sound and music settings stay on the device they were set on.

Closing an account

See Delete Account.

Getting in touch

Email meerkatuniverse.support@gmail.com with any question, including anything about your child's privacy or data — see the Privacy Policy for what those rights are.